Company / Contact
Talk to a person, any hour.
FlowFX runs a staffed client support desk around the clock, with separate published routes for complaints, privacy requests and security disclosure — each with a response time attached.
Client support
support@flowfx.com · 24 hours a day, 7 days a week
Account-specific requests
Use the secure message centre in the client portal so your identity is already verified
Live chat
The fastest route for a quick question. Open the chat bubble in the bottom-right corner of any page — no account needed to ask.
Available on every page · escalates to the support desk
Client support
Accounts, registration, verification, funding, platform access and anything about how FlowFX works.
support@flowfx.comAnswered 24/7 · first response target 4 hours
Complaints
Formal complaints about a service, decision or outcome. Every complaint is logged with a reference and an owner.
complaints@flowfx.comAcknowledged within 2 business days
Privacy and data requests
Access, correction, deletion and objection requests, plus questions about how FlowFX handles personal data.
privacy@flowfx.comAcknowledged within 5 business days
Security disclosure
Report a suspected vulnerability in the website, client portal or trading platform. See /.well-known/security.txt.
security@flowfx.comAcknowledged within 2 business days
Hours
AGI-powered client support runs 24 hours a day, 7 days a week, including weekends and public holidays. Complaints, privacy and security mailboxes are monitored during business hours and answered to the timelines above.
Languages
Support answers in English, Thai, Chinese, Arabic, Spanish, Portuguese, Vietnamese, Indonesian. Where a request needs a specialist, FlowFX routes it internally rather than asking you to repeat it.
How a complaint progresses
Every complaint gets a reference number and a named owner, and each stage below has a deadline FlowFX can be held to.
- Within 2 daysAcknowledgement with a complaint reference and a named owner
- Within 15 daysA substantive update, or the outcome if the review has finished
- Within 30 daysFinal response, or a written explanation of what is still outstanding
- 2 monthsThe outer limit for a final response on any complaint
These are FlowFX service commitments. The formal complaints procedure, including any external escalation route, is published in the Complaints policy with the entity terms.
Never send credentials or documents by email
FlowFX will never ask for your password, one-time codes or card details. Identity documents belong in the verification flow inside the authenticated client portal, never in an email attachment.