Can I lose more than I deposit?

On a leveraged product, an adverse gap can in principle take an account below zero. Retail negative balance protection is planned to prevent that, but it is part of the entity terms still to be published — so do not rely on it yet. The margin-call and stop-out levels are the controls that operate first.

How do I complain if something goes wrong?

A published complaint route with response commitments ships with the entity terms — visible before you fund, usable after.

A translucent protective dome over a vault of softly glowing assets

Client protection

Safeguards that start before the first deposit.

Protection is a process, not a promise.

Verification before funding, same-name money movement, and the safeguards FlowFX intends to hold client balances under. Controls that are live today are marked as such; those that depend on the entity terms are marked planned.

Create portal access

Registration creates a FlowFX client portal login. Trading approval follows identity verification and eligibility review.

Before funding

When verification completes

Same-name

Money in and out

Entity-named

Every protection’s scope

Onboarding is the first protection

Country eligibility, identity verification and screening complete before money can move. The order is deliberate: an account that verifies first is an account whose withdrawal path works later.

Eligibility, then identity, then funding
Screening where rules require
Product permissions set at opening

A dark architectural scale model on a workbench with one blue accent light — Under construction
A broker assembled gate by gate, in the open.

Money controls that close the loop

Same-name funding in and return-to-source out are live controls today. Holding client balances segregated from company funds is part of the planned entity terms: the bank arrangements and the exact client-money treatment publish with those terms, before any account is funded.

Same-name in, return-to-source out
Segregated client balances per entity terms
Third-party payments refused both ways

Protections named, never implied

Negative balance protection and client-money treatment depend on entity and classification. FlowFX names each protection’s exact scope in your account terms — a protection that cannot be quoted is not a protection.

NBP scope stated per entity
Client-money terms quotable
Complaint route published

Structured details

Lifecycle safeguards

Stage: Application
Control in force: Country eligibility and required disclosures

Stage: Verification
Control in force: Identity, screening, product permissions

Stage: Funding
Control in force: Same-name matching and source checks

Stage: Trading
Control in force: Margin engine, risk display, published rules

Stage: Withdrawal
Control in force: Return-to-source and review controls

Stage: Dispute
Control in force: Published complaint and escalation route

Swipe to view all columns

Lifecycle safeguards
Stage	Control in force
Application	Country eligibility and required disclosures
Verification	Identity, screening, product permissions
Funding	Same-name matching and source checks
Trading	Margin engine, risk display, published rules
Withdrawal	Return-to-source and review controls
Dispute	Published complaint and escalation route

The operating model. Entity-specific scope for each protection publishes with the launch terms.

Keep exploring

The next detail should be easy to find.

Operations

Funding

Same-name funding and the routes money can take in.

Explore

Operations

Withdrawals

Return-to-source, review stages and honest timing.

Explore

Company

Regulation

The entity facts protections attach to.

Explore

Frequently asked

Start with the facts.

Answers describe the current published position. Final terms are confirmed per legal entity and shown in the client portal before an account trades.

Segregation of client balances from company funds is part of the planned entity terms rather than something in force today — no client money is held yet. The banking arrangement, the entity responsible and the exact client-money treatment are published before funding opens.

Next step

Use the conditions in view.

Registration creates a FlowFX client portal login. Trading approval follows identity verification and eligibility review.

Create portal access